Friday, November 20, 2009

Don't Keep Grief Boxed Up

Published Thursday, October 01, 2009

Decades ago, business writers and speakers began to preach that people needed to reach beyond traditional, structured thinking and come up with new ideas. In the fire service, chiefs like Ray Picard and Ron Coleman flattened the walls of traditional boxes through the development of fire-department accreditation and new levels of professionalism. Phoenix Chief Alan Brunacini wrote outside the box with his concept of “Mrs. Smith” and customer service. Deputy Chief Billy Goldfeder and former state-trooper Gordon Graham leaped out of the box when they created FirefighterCloseCalls.com to promote safety through lessons learned. ...

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